Last Updated: January 2, 2024
Thank you for shopping with Oceanspire! We strive to provide high-quality personal care and beauty products, and your satisfaction is our top priority. Please read our refund policy carefully to understand your rights and obligations.
1. Refund Eligibility
We want you to be completely satisfied with your Oceanspire purchase. If you are not satisfied with your product, you may be eligible for a refund under the following conditions:
The product is returned within 30 days of the purchase date.
The product is unused, unopened, and in its original packaging.
The product is in resalable condition.
2. How to Initiate a Refund
To initiate a refund, please follow these steps:
Contact our customer support team at [your email address] within 30 days of your purchase.
Provide your order number and details about the product you wish to return.
Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the product is damaged or defective upon receipt. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refund Process
Once we receive your returned product and confirm that it meets the eligibility criteria, we will process your refund. Please allow up to [number of days] for the refund to be reflected in your original payment method.
We do not offer exchanges at this time. If you wish to exchange a product, please follow the refund process and place a new order for the desired item.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately at [your email address]. We will provide instructions on how to return the item and offer a replacement or refund.
To cancel an order, please contact us within 24 hours of placing the order. If the order has already been shipped, it will be treated as a return, and the refund policy will apply.
8. Contact Information
If you have any questions or concerns regarding our refund policy, please contact our customer support team at email@example.com.
Thank you for choosing Oceanspire. We appreciate your business!