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Refund Policy

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Last Updated: January 2, 2024

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Thank you for shopping with Oceanspire! We strive to provide high-quality personal care and beauty products, and your satisfaction is our top priority. Please read our refund policy carefully to understand your rights and obligations.

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1. Refund Eligibility

We want you to be completely satisfied with your Oceanspire purchase. If you are not satisfied with your product, you may be eligible for a refund under the following conditions:

  • The product is returned within 30 days of the purchase date.

  • The product is unused, unopened, and in its original packaging.

  • The product is in resalable condition.

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2. How to Initiate a Refund

To initiate a refund, please follow these steps:

  • Contact our customer support team at [your email address] within 30 days of your purchase.

  • Provide your order number and details about the product you wish to return.

  • Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

 

3. Return Shipping

Customers are responsible for the cost of return shipping unless the product is damaged or defective upon receipt. We recommend using a trackable shipping method to ensure the safe return of the product.

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4. Refund Process

Once we receive your returned product and confirm that it meets the eligibility criteria, we will process your refund. Please allow up to [number of days] for the refund to be reflected in your original payment method.

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5. Exchanges

We do not offer exchanges at this time. If you wish to exchange a product, please follow the refund process and place a new order for the desired item.

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6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately at [your email address]. We will provide instructions on how to return the item and offer a replacement or refund.

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7. Cancellations

To cancel an order, please contact us within 24 hours of placing the order. If the order has already been shipped, it will be treated as a return, and the refund policy will apply.

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8. Contact Information

If you have any questions or concerns regarding our refund policy, please contact our customer support team at contact.oceanspire@gmail.com.

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Thank you for choosing Oceanspire. We appreciate your business!

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